FAQ

1. What is “custom pet photography?”
2. My pet doesn’t do well in new surroundings, can I still get nice photos?
3. What if you don’t produce any images I like?
4. Is there anything I can do before my session to make it go as smoothly as possible?
5. I see you offer a three-hour-session. Isn’t that a long time to work with a pet?
6. What forms of payment do you accept?
7. What if I need to postpone or cancel my session?
8. How does your prints pricing work? What is your “Output Set-Up Fee?”
9. Can I just get a DVD of all the images you shoot during our session and I’ll print the ones I like?


1. What exactly is “custom pet photography?”

Our photo packages are tailored to what you need/want from your pet photo experience. We can come to you and work with your animals in their most comfortable surroundings, or we can set up a session at our studio…or both! Whichever you think your pet will respond to the best. Also, we have no set formulas for how we work…we’re making it up as we go along, but in a good way. Each bet is different, so the thought of offering you anything less than a custom pet photography experience just seems silly.

Also, the word “custom” speaks to the level of customer service you’ll get throughout our journey to creating photographic history with you and your animal friend(s). From the shoot to post production and then the finished print, we are committed to providing you and your pet with the best possible experience.

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2. My pet doesn’t do well in new surroundings, can I still get nice photos?

Absolutely! We can come to you and work with your pet in the comfort of his/her home or a nearby park with witch your pet is familiar and, most important, comfortable.

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3. What if you don’t produce any images I like?

An important question. From time to time a session just doesn’t work and we don’t come away with anything in the allotted time. In these rare instances, we offer you a choice of either a free one hour reshoot or a 50% refund.

The few times we’ve found ourselves in this situation, the pet owners have universally opted for the free reshoot and that’s done the trick. We can only attribute it to the fact that upon meeting and working with us twice, an uncooperative animal will relax around the cameras and become much more fun to work with.

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4. Is there anything I can do before my session to make it go as smoothly as possible?

Yes! If your pet is a dog or a cat, tucker him/her out before our session. Play, run, jump, roll in the grass, etc. Anything you can think of that will nudge your dog or cat into the more docile side of his/her personality. This doesn’t lead to boring pictures because dogs and cats are often up for anything, so they’ll start playing again during the shoot, even if they’re tired. This makes action shots still totally possible, but the underlying tiredness allows for less rambunctious behavior and provides us an opportunity to get some calmer shots mixed in with the wild ones, too.

Typically some good exercise at the end of the day before a morning shoot is enough to carry some fatigue over into the session. If it’s a mid day session, some activity in the morning will definitely do the trick. We usually reserve this combination for our active subjects.

Another thing that’s good to do before your session is give your pet some level of grooming: bath, full doggy spa treatment, hose-down in the front yard, etc. This helps your pet look and feel their best for picture day. It really is amazing how dogs especially will respond to a nice bath; just like us humans, it makes ‘em feel great.

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5. I see you offer a three-hour-session. Isn’t that a long time to work with a pet?

Believe us, it certainly can be. Three hours is about as long as you want to try and work with a pet in one sitting.

This package is usually broken up into multiple sessions, either over two or three days, or throughout the first year of a new pet’s life with their new family. In the instance of a First Year Package, the first one hour session is scheduled shortly after the new pet is brought home, a second one hour session is booked around the six month point, then a final one hour session at the one year mark. Or, the sessions can be broken up however the pet owner likes. This package makes a great gift for the new pet owner in your life.

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6. What forms of payment do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, cash, personal checks and money orders. (Let us know if we left one out.) Please make your payment to us on or before the day of your shoot. Thanks to our handy Square, we can accept credit card payments on-the-spot. What a time to be alive.

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7. What if I need to postpone or cancel my session?

Please do everything you can to avoid postponing or canceling within 24 hours of your session, but we understand how life can be and that’s not always possible. If you’re postponing, we’ll reschedule. If you’re canceling, we’ll be bummed about the missed opportunity to meet you and your wonderful pet(s).

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8. How does your prints pricing work? What is your “Output Set-Up Fee?”

There is a certain amount of work (commonly known as post production) that goes into preparing an image to be printed. You’ve got various concerns that range from cropping to color space to resolution, sharpness, tonal values…fun technical stuff like that. Not to glorify the whole process too much, but it isn’t as simple as popping an image out of the camera and uploading it to our local big box store for printing. So, this post production process is what we call our “Output Set-Up.” Instead of building that price into every print we sell, we have it as a stand-alone-fee; this means the price we charge for prints is much more pleasing to our customers, and it means you won’t be paying for this set-up fee each time you order multiples of the same image (like you would if the fee was built into the price of each print).

If you’re still confused, this might help:

Let’s say you’re looking through the online gallery of images from your pet’s session, and you like image #202486…and you want four copies of that image printed at 16×20″ on Luster paper. You pay the one-time Output Set-Up Fee of $35.00 to have that file plucked from all the others and prep’d for output. Once it’s ready for output, we have your prints made and add the price for each print.

Here’s the breakdown:
$35.00 (Output Set-Up Fee for the image #202486)
$127.92 (Four 16×20″ prints on Luster paper @ $31.98 each)
$162.92 (Your total. Any applicable tax and shipping would be added to this total)

If you like another image (let’s call it image #201880) and want prints made from that file, you’d pay another Output Set-Up Fee of $35.00 to have that image prep’d for output, then the per-print price is added for each print.

Again, the cool thing about this model is that you only pay the Output Set-Up Fee once per image. If you contact us a year later and want more prints made of an image we’ve already printed for you, the file is already prep’d for output, so there is no set-up fee…it’s ready to go…you just pay the per print price based on the quantity, size and stock you choose.

Also, from time to time, we’ll have two-for-one deals on our Output Set-Up Fees, so keep an eye out for that.

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9. Can I just get a DVD of all the images you shoot during our session and I’ll print the ones I like?

We’re not able to do that. Sales of prints are how photographers do two very important things:

1. It’s a considerable part of how we make a living.
2. It’s how we control the quality of our product, our brand and our reputation.

If we gave every customer files to go have them printed wherever they choose, we’d have no control over the quality of the finished product. All printers are different and a big part of the business of photography is controlling our finished product (prints, albums, etc.). If a photographer doesn’t handle his/her printing in-house, they have to build relationships with outside vendors whose output is consistently reliable. We use outside vendors and when someone sees one of our prints, we know it meets our standards for quality (the color and tonal values are right, the detail is there and it’s a solid representation of our brand). This is the way it’s been done for decades and it’s an aspect of this industry we very much believe in keeping alive.

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